Last Update: 24.4.2020 12:12
Based on the communication that affects the entertainment sector it may be that we're closed till June 6th. As we can well protect us and you as our customer we're working with the authorities to find a way to open sooner, and will keep you updated here.
In the context of the Corona pandemic, we draw your attention to restrictions affecting our business.
Decision of the Federal Council of April 8th 2020
The communication of the Federal Council means an extension of the immediate closure of our business. This means that based on the communication that affects the entertainment sector it may be that we're closed till June 6th. We're working with the authorities to find a way to open sooner and will keep you updated here.
Effect on your booking
A few days ago we already adjusted our general terms and conditions in favour of our customers. You will receive a voucher worth 100% of your booking to redeem within the next 2 years. As soon as the Corona epidemic is over, we look forward to welcoming you and your friends or work colleagues.
Booking Cancellation Process
We will continue to cancel bookings as communicated by the Federal Council. A voucher will be attached to the e-mail confirming the cancellation.
- For already paid bookings you will receive the voucher.
- For unpaid bookings: If you also receive the voucher and I ask you to pay the invoice you received with the booking confirmation within the next 14 days.
- For bookings with payment on site: You will receive a value voucher and, separately from our accounting department, a manually generated invoice. I ask you to please settle this invoice within 30 days.
My team and I are aware that the situation is not easy. Do you have questions or are you dissatisfied with the process? Then send us an email to firstname.lastname@example.org with a request for a call back and your booking number. Me or someone from my management team will call you back as soon as possible. We expect that due to the current situation our phones will be running hot.
Further detailed information
Find daily up to date in our Corona blog.
For further information or questions you can reach us via our Corona hotline +41 44 404 3698 (Daily 10:00 - 18:00) or by e-mail at email@example.com.
If you have any questions, please do not hesitate to contact me. Thanks for your understanding for the current situation & I hope to see you soon at Fusion Arena!
Founder & CEO Fusion Arena